[Resolved] Urban Ladder — Palermo Sofa Cum Bed (Colour Aqua)
R
Riddhi Desai
We have purchased the Palermo Sofa online (order no. R[protected] in January 2020. The sofa was delivered and installation done by your personnel. However, one of the sofa legs has broken now. And we need a replacement immediately. It was a disappointment for us as we know Urban ladder to be a good company selling quality products. Hence went with the purchase trusting the product to be sturdy. With not even 5 months from purchase we are faced with this damage.
Kindly arrange to send your personnel for examination to the address of delivery. And help with replacement of the same.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved
Urban Ladder customer support has been notified about the posted complaint.
Aug 02, 2020
Updated by Riddhi Desai Not able to send photos inspite of the files being JPG as per your requirement.
Please advise.
Verified Support
Aug 21, 2020
Urban Ladder Customer Care's response Hi Team.
We have a after-sales complaint open for this product delivered. We will revert to the customer with the resolution via email/call.
Regards,
Team UL
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment