Uttamvastra.com — Amount refund

Address:	Surat, Gujarat
Website:	uttamvastra.com

I have ordered a product from Uttam vastra, which I did not liked the quality and raised a request for return of product on 23rd Feb 2016 the same day when I received the product from them. For 2-3 days I continuously got calls from them stating that "you have raised a request for return and the product will be picked up in 2-3 working days", which did not happened. I was continuously chasing them via email as well as called the customer service guys but every time they told me it will be done in 5-6 working days. I have all the emails which I have sent to them. "Neha Shrivastav" this lady always replied me with a false commitment stating "Sorry for the Inconvenience we will try to solve your issue on a priority bases" which again nothing happened. I have even spoken with customer service Team leader "Sayeed Taha" ( that's what they told me that he is) even he committed me that he will try his best to send someone at my place to pickup that product but nothing happened. I was even informed that on 29th Feb 2016 someone came at my place and no one was available. However firstly they were suppose to call me on my mobile number when the courier boy found that no one is at home which he did not called me and informed. Secondly on 29th feb my mother was at home for the whole day so there is no possibility of house being locked. So either the courier people are lying or uttam vastra I have no idea... OK even if they found this Uttam vastra never called me and informed this, when I called them for follow up then they are informing me that someone came at my place and I was not there. This is the kind of service they have. Atlast after chasing so much the product was picked up on 19th March 2016 from Aramex courier services. Courier boy told me that there was a pickup of product from Uttam vastra and I am from Aramex courier services to receive the same. I gave him the product and when I asked him for a return receipt he did not gave me any and told me that its not required. The same day I dropped an email to them informing them the same and I got a call from uttam Vastra ( Solution department) asking whether the product is picked up or not I said YES its picked up, so she told me that ok you will get your refund in next 2-3 working days. On 23rd march 2016 I called them again as I received an email from uttam vastra stating that they have not received my product and I need to send them the photocopy of the return receipt. I called the customer services guys and told them that this is what I have got an email from you guys so what needs to be done as I was not given any return receipt . They said if the product is picked up you will get the amount in 5-6 working days in your account. I told the executive that first check why the product has not reached you guys why its taking so long, the executive was very much adamant and continuously was telling me that don't worry you will get your money and disconnected my call YES HE DISCCONECTED MY CALL without giving any proper solution. I got a call from ARAMEX courier on 26th March 2016 asking me that there was a product which was supposed to be returned from uttam vastra and I told them its already picked up. I very much frustrated with the kind of service Uttam vastra is providing to the customer. They have mentioned on their Website that 100% cashback within 15 working days, its been over a month I am stilling chasing with them and nothing has been happened on the same. They sent me an email on 27th march told me that the refund of amount has been process and it should come in my account within 4-5 working days.. and today again they sent an email stating that NOW they will initiate the process of refund and that will be b done in 3-4 working days ... So why you gave false commitment earlier. They are harassing me mentally and i want some action needs to be taken on this.

I tried attaching the Email screenshots but it was it was not getting attached.

Contact Number[protected]
[protected]
Company is Headquartered in Surat.