[Resolved] Uttamvastra.com — Not refunding my money from a long time

Anné Rose

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 400077
Website:	www.uttamvastra.com

Hi, I'm Aisha Shaikh
I ordered a dress from Uttamvastra on 10th February, my order number is 237856, the dress was not like how it was described on the photo and the cloth quality was bad too, so i raised a refund request on 12th February, the dress was picked up from my house but i haven't received my money till now, I've called them from many times but i still didn't get my money, I'm really angry now, if i don't get my money i will complain to higher authorities. My phone number is [protected]. I hope i get my money back, thank u

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Aug 7, 2021

Complaint marked as Resolved

Uttam Vastra customer support has been notified about the posted complaint.

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Uttam Vastra Customer Care

from Surat, Gujarat

Verified Support

Dear Ms. Aisha,

We really apologize that you have faced such an inconvenience.

Can you please send us the image of courier receipt that you have received at the time you returned back your order ?

Kindly email us the return receipt on [protected]@uttamvastra.in, so that we can confirm and initiate your refund process, also mention your Order Number in the email.

After receiving the confirmation from your side, we will refund your amount to your Account within 3-4 working days.

Appreciate your time and co-operation.

For further assistance, contact us at [protected]@uttamvastra.in or [protected]@uttamvastra.com

Thanks & Regards,
Uttamvastra Support Team.