Vision Express — Sunglasses

Address:

Bangalore, Karnataka, 560093

I purchased a pair of sunglasses from the vision express outlet in gopalan signature mall, old madras road. Before billing, i found a scratch and was not keen on buying it. The sales person suggested that i take it and use it for a week till he has a new pair to replace it with. He promised if it cannot be replaced in a week, the money would be refunded.
This incident happened on 19th june and by today (2nd aug), i have been to their outlet at least 4 times, paying a parking charge just to get it. They have even kept the defective sunglasses and not returning it. Despite of several calls and personal visits they are unable to replace it and not willing to refund the money.
The sales person martin (+91- [protected]) keeps making lame excuses and just won't resolve the issue.