Vlebazaar — Product not dispatched and not getting cancelled

Address:

Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002, Gurgaon, Haryana

On 4th Feb I placed an Order #1984513 but the order is still not dispatched from their end and it’s been 20 days . When I called the customer care to get updates they always say the same thing that you will get your order in 2 days . After all this hustle when I called them to cancel the order they said it will be cancelled in 1 hour and I’ll be the refund in 4-5 working days but the order is still not cancelled . They have taken the money while placing the order itself .