Vlebazaar — Taking over 20 days to refund my money

Address:

VleBazaar Private Limited, CIN: U72300DL2015PTC277604, Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002

I placed an order on their website and they failed to dispatch my order even after 10 days as they do not have the product in-stock, they failed to give me an update about the status and ignored my calls, mails and tickets as if it was done on purpose.

I cancelled the order but they are taking 20 days to refund my money back and when I ask them about it, the extremely rude customer service is just disconnecting my calls and playing around as if this whole thing is a big joke.

Their website's return policy mentioned that it would take 1 day to refund my money(It was done by UPI method), yet they are taking over 20 days for no real reason and arguing with me that I'm the one who is at fault.

Wish we had better consumer protection laws so businesses like this won't play around and make common folks life a misery.