Vodafone India — Vodafone India - Fraud billing for d2c_mazaa_149 & sf_tinytvw_w_77

Taher Barodawala

from Pune, Maharashtra

Address:

Pune, Maharashtra

I got charged Rs. 226 for Surprise 'Value Added Services' I am well educated about how mobile works. I never clicked on any third party link nor download anything. I got bill for following services which dont even make sense from their names. Executives couldn't explain what I was charged for. Details are as follows: d2c_mazaa_149 - Charges Rs. 149 sf_tinytvw_w_77 - Charges Rs. 77 BIll No: [protected] Plan: E_Connect_3G_375 Tried to complain by calling customer complaints number 199, but Executives put call on waiting for more than 30 min before I disconnected. When asked to talk with seniors, the call was again put on hold. This is a clear case of fraud. I am really unhappy about this.

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Vodafone India customer support has been notified about the posted complaint.

May 29, 2015

Updated by Taher Barodawala I wish to express delight in informing that the complaint was resolved in a timely manner. Appreciation goes out to all those involved on this forum to get this resolved (I wish I knew their names).

I had dropped a complaint on corporate.[protected]@vodafone.com and received the following email today(29th May 2015):

""
Dear Mr. Barodawala,

Thank you for your e-mail dated 25/05/2015, regarding services of your Vodafone mobile number xxxxxxxxx8.

With regard to your concern, we have already passed a credit amount of Rs. 253.93/- with tax towards download charges on your Vodafone number against bill dated 05/05/2015 and the same has been already adjusted on 27/05/2015

Your current outstanding amount is Rs. .85/- paise.

We assure you that, necessary steps have been initiated to give you a better service experience in your next interaction with Vodafone.

Please note the reference number: ##########

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Akash Pillai

Vodafone Care

"""

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Vodafone India Customer Care

from Hyderabad, Telangana

Verified Support

Hi Taher,

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1HHEntv

Regards,
Vodafone India

Vodafone India Customer Care

Verified Support

Please call our compliant help line 144 they will help you properly