Had signed up for a new connection in October '23, a data card with the Vi datacard device for which I paid 2000 in addition to SIM charges. In november I did not use it much but in December '23, the data card was not functioning at all. It just connected for 10 minutes and dropped off.
During the flood period I faced numerous difficulties due to lack of service from this data card. I had raise not working complaints and it was auto acknowledged but no rectification was done.
Subsequently, when the bill got generated by end of December, I requested for cancellation of the data card. Again, no response from customer service.
They sent my details subsequently to collection team and started harassing me constantly. I told them how I can pay for a service that never worked properly; complaint was not addressed properly too not responded.
Now another bill had been generated for Jan '24 for which I have not used the device, did not even switch it on. Need them to cancel the sim and reverse all false charges Was this information helpful? | 
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