Address: | Gandhinagar, Gujarat, 382424 | Website: | www.voonik.com |
This is Sumeen Rattan a customer of your site. I bought a top a few days back which costed me around 485 Rs. including Delivery charges and some how i dint fit me so i returned the product and the refund which was given to me was 455 Rs. I just wanted to clarify where did the extra 30 rs go which probably would have been delivery charges.
So i called your customer care number and got a response which wasn't convincing at all. I request you to please look into the matter and refund the rest of the amount which is deducted for no reason.
All the e- commerce websites return the exact amount of refund which they have charged for the product + its delivery. I don't understand your policy of not returning the delivery charges. It's a small amount i could have let it go but then as a genuine customer who keeps shopping online. I thought to give a feedback and raise a query.
Please look into the matter and initiate refund asap.
Looking forward for a response.
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