Wakefit — Mattress not getting picked up

Address:	Wakefit Innovations Pvt. Ltd. Address: 3rd Floor, Umiya Emporium, 97-99,Adugodi, Tavarekere, Opposite forum Mall,Hosur Road, Bangalore 560029, India
Website:	Wake Fit

Dear Sir

We have purchased a mattress from wakefit. it arrived in 40 days after constantly calling the customer care.

I revieved it last month. The quality is not at par, as the comfort of wakefit mattresses we have experienced earlier. so, we filed for return the same day, i.e. 19th Sept. 2022.

It has been four days now, every day I am calling the personnel you have deputed for collecting the mattress, Mr. Pradeep Sahu, but, he gives one excuse or the other. I am a working professional, I have volunteered to take half day leave from office as the Mr. Pradeep Sahu said he can not come after 6 PM. The mattress is occupying my whole living room. I cant invite any guest. we, the family members are also experiencing difficulty in moving around.

I have tried the customer care number, and lodged a complaint. They said, the mattress will be collected till 24th. That huge mattress is occupying my whole living room I have to bear it two more days. It is not expected from a reputed company like wake fit.
You are requested to get the mattress collected immidiately.

Thankls and Regards,
Dr. Maryam Sarwat
H.No. 1302, Tower D, Amrapali Saphhire, Sector 45, NOIDA,
Mb. No. [protected]