Wakefit — Product not received

I had ordered two set of pillows and queen size mattress from wakefit online. I placed an order on 6th august 22 and was expecting to receive it between 14th to 17th august. I received the mattress but never got the set of pillows. All this while i have been trying to call them and get an update but was told wait for 24 to 48 hours. Everytime i had to give them a call, no initiative was made by the wakefit team. Till today 2nd of September, I haven’t received my product.