West Bengal State Electricity Distribution Company [WBSEDCL] — Payment made but service not delivered request for refund

Sir i have made a payment via paytm UPI Ref. no,[protected] on dated 01/04/2023 at 07;50 pm amount of inr.1434, to UPI ID; wbsedcl.[protected]@hdfcbank the amount has been debited from my sbi account instantiy but the amount has not been credited to the payee and not refund in my account, it is requested to kindly resolve as soon as possible refund for unsuccess transaction thanking you