Comments
Hi I am unable to use RMA. I have my cloud mirror with 2 year warranty.
but unable to use.
plz help asap.
but unable to use.
plz help asap.
Hi i have wd elements 320gb. When i connect with system, there is so much sound in drive and unable to show in my computer.please send ur engineer to fix the problem asap.
Hi Dk,
The sound is like grinding and my drive is not under warranty. I don't want replacement just need to recover my data. I have so much memories inside.
The sound is like grinding and my drive is not under warranty. I don't want replacement just need to recover my data. I have so much memories inside.
Respected Sir, I Have bought WD My Passport 1tb hard disk. Now my hard drive is not working. Please send me the procedures to get the replacement for my drive or send me the WD service center/customer care contact no. in delhi
Thank you for your reply, sir. I tried your wd dlg, its show me thr is bad sector. My drive is connected to system and when I try to access my data it ll take long time. before i replace it is there any way i can recover my data,
HI WD,
I got issue again, I have a purple drive and its not working properly. I used your software and its showing the badstatus of drive. The error msg is reallocated sector conut attribute has failed.
what to do?
I got issue again, I have a purple drive and its not working properly. I used your software and its showing the badstatus of drive. The error msg is reallocated sector conut attribute has failed.
what to do?
Hi amit423,
SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to format the drive in full format option. It will take a bit more time as compared to the quick format option. The reason to advise the full format option because it will write the zeros on each sectors table and it might help to remove the electrical errors.
After the format, try to run the utility software; if the reallocated sectors, pending sector and the threshold value is more than 50% then please proceed for an RMA option.
For RMA service, you may refer to the link below:
http://products.wdc.com/support/kb.ashx?id=KvYlwm
Hope it helps.
SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to format the drive in full format option. It will take a bit more time as compared to the quick format option. The reason to advise the full format option because it will write the zeros on each sectors table and it might help to remove the electrical errors.
After the format, try to run the utility software; if the reallocated sectors, pending sector and the threshold value is more than 50% then please proceed for an RMA option.
For RMA service, you may refer to the link below:
http://products.wdc.com/support/kb.ashx?id=KvYlwm
Hope it helps.
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I am sorry to hear about it. Based on your post, it may be a hardware issue. I’d like to check with you, after connected the WD My Passport HDD, is the LED light blinking? Do you feel any vibration from the HDD? Is there any error message, when you are accessing the device? Could you give me some more details about that? If possible, please provide a snapshot and the specific error message.
For the meantime, you may try to run DLG, to check if there is any issue with HDD.
http://wdc.custhelp.com/app/answers/detail/a_id/940 .
If it’s a hardware issue and the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below.
http://wdc.custhelp.com/app/answers/detail/a_id/8 .
For more information about warranty support, you may visit to
http://support.wdc.com/warranty/policy.asp?wdc_lang=en .
You can use our RMA service via website, call and email us for your request. Our support team will happy to help you.
The following link has details of India support team:-
http://support.wdc.com/country/country.asp?c=india .
Hope it helps.