Winni.in — Product not received and refund declined from winni.in customer care

Website:

www.winni.in/contact-us

I have ordered a bouquet on Feb 14 2021. It was told the ordered product would be delivered on the same day before 10 PM. But it was not delivered and at the same time no response when I call customer care service. Instead, I got a call from the winni team the next day (16th Feb 2021) at 8.30 PM for the delivery. For which I have denied and requested for the delivery. Which they have not accepted and sent the message with delivery successful status, but which was never delivered.

I even complained the same to customer care. Even they did not accept the refund.

First of all Valentine day was ruined because of the non-delivery and their horrible customer service made me more frustrated. Is there any way to get my compensation for the non-delivery of the product?