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The exact same thing happened to me at the RMZ Galleria mall outlet in Yelahanka, Bangalore. Their card system was not working, so did a Google pay. The amount got debited from my account, but did not reach them. The cashier said "We don't care if it got debited from your account" and showed us his monitor and all. Eventually paid cash, Eventually Google payment was processed. Now they say I am just "thinking" I paid the cash and refuse to refund the money.
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