WWICS Group — Regarding refund

Address:

UAE

I have retained their service for my Canada immigration on April 2020 and paid around 5K AED (100, 000 INR). Then in September I appeared for my IELTS exam but as per them my score was not enough to process under express entry (L-5.5/S-5.5/W-6/R-5.5).
Then one of their executives from Dubai JLT branch advised me to process under RNIP and as per them they will get me job in 6 to 8 months by marketing cv in Canada and apply for jobs on behalf of me. For this RNIP also they collected 3.7k AED (74, 000 INR) and started the processing in Sep 2020.
After collecting the payment, they were on silent mode always. When asking for the status of progress the response was always “we are doing it or it’s going on”. Their executive also informed me that if I see any job anywhere matching to my profile, just inform them and they will apply for it on the spot. But even if I was informing them regarding the job openings, they were not applying for it on time I was waiting for around 3 to 4 weeks for a replay. There was no communication also for few months. Like this they simply wasted my precious 1.5 yr.
I suggested my brother also to start his processing under wwics by trusting them. But unfortunately, the advice what they gave to him was extremely strange. He is finance professional and his wife is a nurse. As each and everyone know nursing profession is the most demanding one in Canada, they advised to process under finance profession and nurses have only very few chances. Even if he got surprised, he started his processing as per their advice by trusting them. As of now no response from them as usual and I’m in the situation return the cash to him because I was the one introduced wwics to him. He called multiple time the manager Mr. Maninder (Dubai JLT br)to discuss but he was not picking the calls.
After fully get frustrated, I have decided stop both express entry and RNIP from them and submitted my refund request around 1 month ago. As of now when asking for fund one Ms. Jaspret is always trying to escape by saying “so far she have not received any response from their legal department”. Multiple time asked to share the branch manager Mr. Maninder contact number but she is not sharing it. Called he but not picking calls. Requested to schedule a meeting to discuss all these but no response.
I explained to her my situation that I don’t have job since last 6 month and I need to get back my cash on an urgent basis(already waited 30 days after submitting the application as per them)to pay my expenses but she is in a mind like it’s not going to affect her so no need to take care. I already paid thousands as interest to people for the money which borrowed to pay the wwics fees.
If someone can help or advise me to get back my money (8k AED / 160000 INR) from them on an urgent basis would be highly helpful.