The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
I had ordered car care products through the website of xenos technologies based in coimbatore. Money was debited from credit card immediately. A confirmation mail was also sent.
Several weeks have passed and the material has not been delivered. The phones of the company is not being answered. E-mails sent have bounced and some are not being responded. Customer service details provided in the confirmation mail and their...