[Resolved]  Yamaha Motor India — Wrong information shared during sales- customer tricked

Hello,

My name is Godwin and I had recently purchased my vehicle ( Yamaha Fascino S black) from the Denz Motors showroom at Kowdiar, Thiruvananthapuram, Kerala. I paid the price on 30th November, 2023 and got the vehicle delivered on 5th December 2023.

During sales I had asked them about the offer and how they compare against other dealers and they said that they are providing an offer of INR 3, 000 worth of accessories free where they are giving original accessories worth INR 6, 000. They also said that other dealers may give free petrol and all but they will give cheap accessories.

When I got the vehicle delivered I saw that the accessories given do not have a yamaha genuine logo / sticker and also do not look like what is provided in the yamaha website. I am attaching the picture for the same. I also read in the manual that we are supposed to use only Yamaha genuine products for good performance and as a customer I am troubled here. Your dealer is giving me non-genuine products.. How do I trust this?

Please support in getting a resolution here because when I called the sales team at Denz motors they are now saying that they never said they'll give original accessories but that they'll give only good quality accessories.

Parts under discussion are:
Seat cover: INR 595
Floor mat: INR 350
Foot rest assembly: 890
Scooter guard set: INR 2200
Convenient hook: INR 200
Based on yamaha website itself the original parts are only worth INR 4, 235. But when I called the sales person now they said that the parts they have kept are worth INR 6, 000 and that they can provide a split up of the same. Is it possible that a third party accessory is costlier and better quality than yamaha provided spares?

This is causing me a great deal of grief after purchasing a new vehicle after 10 years. How will my ongoing service be now that I am not on good terms with the dealer? Will they cause me trouble during my ongoing services?

I want to understand what Yamaha's stand on this incident and how you will resolve my grief.

Additionally, I was provided only one helmet along with the vehicle but I saw on news that any two wheeler sold in kerala should be sold with two helmets as per MVD of Kerala. I asked the same to the dealer and they said that Yamaha provides only one. Is this true? Shouldn't you be providing two helmets as per government notification?

Looking forward to your responses.

Regards,
Godwin
Phone: [protected]