[Resolved] Yatra.com — Not getting refund for cancelled flight from Yatra.com

[Resolved] Yatra.com — Not getting refund for cancelled flight from Yatra.com

A anuja50 Feb 1, 2024 Feb 29, 2024 This thread was updated on Feb 29, 2024

PNR: VSELRJ Booking Reference:[protected] This flight got cancelled from Indigo itself and they sent us the credit note stating that your refund has already been given to your travel partner who is Yatra.com We initiated refund with Yatra.com with steps they have given. On which we see status that refund is processed and also we sent mail to support team where they say the same thing but we did not receive anything in bank. We asked for transaction number on which they said for refund to process share your bank details for NEFT. Firstly they said refund is processed whereas they did not take any steps and then we followed up again and again they asked for NEFT details. We provided that as well on which we are again not getting any update, Each time they say will update in 24 hours and they do not do anything. It is a month now we are trying to get refund. I dont understand the issue why they are not processing our refund. Was this information helpful? No (0) Yes (0)
Mar 31, 2024 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 29, 2024 Yatra Online / YatraTrip.in Customer Care's response Dear Anuja, Greetings from Yatra.com! We would like to inform you that your refund of INR 9196 has been processed from our end on 20 Feb 2024 via NEFT in your bank account. Further, your bank may take up to 2-3 working days to credit the amount into your account. Regards, Yatra Care
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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 6, 2024

Verified Support

Dear Anuja,

Greetings from Yatra.com!

This is with reference to your refund request under Yatra Booking Reference Number[protected]. We would like to inform you that the refund of INR 9196.00 will be processed to your bank account via NEFT. To enable us to initiate the NEFT, we request you to share the following details with us:

Beneficiary Name: Jagadeesh Kovilapu or Anuja Arjun Patole
Beneficiary Account No:
IFSC Code:
Bank Name:
Branch Location:
Also, please share a scanned copy/image of a cancelled cheque or a copy of the front page of the bank passbook of the same account. We need these details to ensure that the credit is processed to the correct bank account. Please note that the refund will be initiated after we receive the required details from you.

Kindly note, we will only be able to process the NEFT into the account of the passenger or the person who made the payment for the booking.

Regards
Yatra Care