You Broadband — False commitments, no refunds, slowest service

Address:	Pune, Maharashtra, 411038
Website:	youbroadband.in

I registered for You broadband and made the payment on the same day with a commitment that it will be fixed in 4 days. Hathway does it 2 days in my personal experience. You has some seriously wrong and length process in place with approvals at following levels.
1. Form Submission.
2. Payment
3. Feasibility Clearance
4. Permission Approval (Operation)
5. Cabling Status
6. Device Provisioning
7. Installation
To be very honest, all these steps are just to cover their own slow and careless service. They are just incapable. I have been frustrated for last 2 weeks with my connection still pending at Payment. I know its ridiculous.
The person who filled up the form and gave a commitement of 4-5 days has disappeared and is now saying his job is just to fill up the form. The customer care who I have called at least 10 times just becomes very polite for the sake of it and says that they will get back in 4 to 8 hours and nothing really happens. The people in their main branch appear to be very arrogant and say that this is how our company works. Because I dint have patience to wait any longer I requested for cancellation and asked for the refund, they threatened me to not refund before 45 days from today. I am just stuck and have no option but wait for the connection and use it for whatever time I paid. All I can suggest people who read this is be careful and don't get carried away with the false commitments.