Zipker Online Services — return status is pending from 7 days and did not get assistance

Address:

3 no swargadwar road, Nadia, West Bengal, 741201

The product i got on 23rd march is not satisfactory so i make a return request in 26 march the status was pending so i send a mail they said sorry for inconveniences and they will arrange a pick up schedule and will refund the money but nothing is happen yesterday i call zipker and a girl pick up the phone and said she make a pick up schedule and a message will send to me but nothing happened today i called so many times but no one pick up the phone and many times it busy i am getting frustrated now. I want my money back and take the product as soon as possible.