Zomato — 2 nd time my order cancelled and they have charge my amount

Address:

Flat no 302, Tower no 2, Sarvodaya Galaxy CHS Kopargaon road kopar west

I have ordered donut for my son, it was second time they cancelled my order and charge me for same I want refund as well as donut shoud be delivered on my place. My son is waiting for donut last one hour. If you are not able to deliver the order so why you people taking orders. You are fooling people and charge them against order. Is this a way very bad experience I have now it's 2/nd time they are doing same thing