Amazon India — Incompetence in delivery

Address:

New no-6, old no-18---Barathidasan street, Irumbuliyur, Tambaram West

I ordered One plus nord phone on 03rd dec and it was supposed to be delivered on 04th dec, given the rush delivery put on it. But understandably due to heavy rain and other logistical issue, I did not receive the package. I called the customer care service and the person who attended told that I did not attend the door. and she suggested me to cancel the order. I insisted on waiting and it was supposed to have been delivered at 12pm today. I checked the status of delivery at 12pm and it said, that it was on its way back. I called the customer service again and apparently i cancelled the order; the one for which i have been waiting for days. The amazon delivery guy did not pick up one single call nor did he call even once.
This is not even the first time it is happening. The reluctance to attend the call, to say the truth and to satisfy basic customer requirements such as showing proper tracking updates on the phone is unbelievable. Shame on amazon.