Viveks India — samsung refrigerator

Address:

Tnagar, Chennai, Tamil Nadu

I purchased Samsung refridgerator in t.Nagar branch on 3rx April paid the bill and they said will be delivered by tomorrow but they took two days inspite o[censored]s calling many times. After the product delivery we came to know that the refrigerator Base was not good and we kept calling the viveks and Co and there were no response until that night later service engineer came and said the Base is not good and need to be change again they (viveks) didn't pickup our call. After so many attempts they said will replace the product again that took 2 days. Now it's been a WEEK AND THEY STILL NOT TAKING THE OLD FRIDGE. WE KEEP CALLING THEM EVEN NOW AND THEY ARE NOT RESPONDING TO US PROPERLY. WHAT A WORST SERVICE BY THEM. WE INSPITE PAYING BILLS CUSTOMERS HAVE TO BEG THEM TO DO THE SERVICE SUCH A SAME AND DISGUSTING BEHAVIOUR OF THEM!! IF THEY ARE SUCH IRRESPONSIBLE THEN WHY ARE THEY OPENING A SHOP AND CHEATING THE CUSTOMERS??? NOBODY WILL TOLERATE THIS ACT FROM ANY HOMEAPPLIACES COMPANY. WE ARE BEEN PURCHASING FROM OTHER GOOD COMPANIES FROM PAST MANY YEARS AND NEVER EXPERIENCED LIKE THIS BEFORE. NO PROPERLY RESPONSE! NO PROPERLY SERVICE! VERY LETHARGIC! WE ARE PAYING FOR OUR PRODUCT AND THEY ARE OF NO FIT TO WORK ON THIS. I WILL NEVER STEP INTO THIS VIVEKS AND CO NOR RECOMMEND TO ANYONE. PLEASE TAKE AWAY THE D REFRIDGERATOR ASAP NO CUSTOMER WILL WAIT MORE THAN A WEEK LIKE IS!!!