Croma Complaints & Reviews

AC was serviced by Croma technician on 2nd April. Still now, bill has not been provided.The AC is not cooling well.Need urgent attention...

Bought a IFB split AC 1 ton on 7th April. Was promised delivery in 2 days. No update until now. Today I personally went to the store in Sidhapura Bangalore and they say that there is shortage in delivery staff because of festival season. And that it will be delivered by 12th April. I am not sure if this can be believed. I have told them that i need my money back if it is not delivered by 12th. Very unprofessional that they don't even call to inform about delays. And when I called them there has been no proper response.

SOA number[protected]

I bought my 2 Tons AC from Croma, Porvorim Branch, Goa. Once, i got problem with the swinging system and after many complains they sent an engineer, and the problem was resolved. Other than that, even after one year i still got no free servicing (like cleaning).

Before i bought this AC i bought q smaller ACs from Reliance Digital and I've got two free servicing till date, and they told me that they will come again for the...

I have purchased 65 inch OLED TV from croma store dibrugarh on 04/4/24. Next day tv delivered but still today it is not installed I am contacting Bharuch croma centre from last three days but they are not taking seriously not updating the status also every time New person attend the call at reception but no one taking responsibility

Regards
Nitin Gajghate
Mb [protected]

-12/06/2023
-[protected]
-i bought new i phone 13 from (croma thuraipakkam, chennai ) in june month from this number ([protected]) ..i asked for that issue ( i did not received credit points) for workers but they did not response..
-refund for credit points

I had purchased my 1 tone split AC from Croma Thane branch on 11/06/2023 this product is under warranty but since purchase it requires service 2-3 months. Now since last 2 months the technician told me to do jet service which was chargeable but on repeated complaints jet service was done but it did not last long & again there is no cooling again I was advised for paid jet service which I have refused. Either the service centre is not doing...

My earphones stopped working after 2 months and they are still in warranty But i have called them they are not picking my call and also reject request raised on website....

My order no is SOA[protected]...My dad has ordered mentioned productsin order no on March 14th 2024 from Croma ...he paid in cash n croma people gave us invoice ...out of that order we ask to deliver chimney only as as it was required but due to contractor pending work we are not facing some legal issues and we r requesting to chroma to cancel the order but they are not entertaining us ...if the other products are not delivered yet then...

My order I'd is SOA[protected]:1
PANASONIC INV/AC 1.5T EU18AKY3XF 3S. I have purchased a AC and delivered on[protected]. But I didnt get GST invoice. Kindly send me the GST invoice in the following email: [protected]@gmail.com. thanks...

Hey there. Is Croma (New Town Branch, Kolkata) being run by bunch of goons. I was misbehaved and was harassed at the store.

Today arounf 6.30 PM I went to NewTown Croma store with the intention of buying an Apple charger adapter. I took it and went to the billing counter where no one was there to attend me. Waited for many mins only after calling out loud was attended by one of the representatives Mr. Naskar (Title, as first...

My uncle and aunt are senior citizens who purchased a WHIRLPOOL WM TL 7.5KG PREMIER GENX GRY from CROMA Alwarpet Branch on 18th August 2023. Within the first month itself there were vibration and jarring noise issues. They complained to CROMA Sales team Ms Tamarai (Contact [protected]) who gave contact of Whirlpool Service person Mr Amritharaj (Contact [protected]) . Initially he was cooperative and helped reduce some of the problem though...

After several days of mails and tickets the product was finally returned. It was picked up from me on the 6th March. It's been 7 days since and the return is not even updated online. There's no acknowledgement the product was returned from Croma's side.
Hence, refund is not yet initiated as well. Tickets raised are being closed and mails go unanswered....

The tv was having the manufacturing defects which was assesd by their team.they promised replacement but they have now refused to it despite of several reminder given by me. they took 4 months to address the issue. they send the delivery partner without recipt of collecton of the product they forefully closed the complaint which is a clear case of misleading to the customer. please take strict action agaist it or we would be bound for legal...

Product Croma Ref FF 335L 3STR CRAR2387 complaint raised on 4th march with reference number AHD040324FS00579 but complaint closed without resolve issue.
mail conversaation
Thank you for choosing Croma.

We are sorry that your product Croma Ref FF 335L 3STR CRAR2387 is not working.

With reference to your email, we have registered a request for repair of the product with reference number AHD040324FS00579br...

AHD040324FS00579 with given service request number raised on 4th March but still not resolved by croma service centre and daily from care given wrong commitment croma refrigerator Croma Ref FF 335L 3STR CRAR2387 is not working....

Sir i bought a laptop from chandigarh 22b croma and the total amount is 44500 but they charge me 52000 something and aslo told me this 0 cost emi and warranty is 1 year bt i receive a old product the warranty is 6 month remaining showing and i aslo contact him for warranty case they told me within 15 days your warranty will be automactic extended bt no result i found and today i checked the invoice of my laptop is 44500 rs bt they charge...

I am writing to bring to your attention a discrepancy in the pricing of a product I recently purchased from Croma.

On February 26th, 2024, I purchased a Samsung S23 Ultra from Croma, and the billing amount for the transaction was ₹93, 700. However, upon checking the Croma website today, February 29th, 2024, I noticed that the price for the same Samsung S23 Ultra has been reduced to ₹89, 990.

This significant...

I have never received my order and now when I'm following up with croma team for refund they are asking me to wait for 7 days for item to receive back to their warehouse. Where even in tracking also there are no updates on the return status. May I kindly request you to help me by getting my refund of money for iphone. Attaching courier tracking details...

The Product is under extended warranty . I have given a written complaint received a call from a third party claiming to be technician from a different city and state asking for Bank details.

When i wrote back to CROMA
1. No response to the mail
2. No clarification on third-party call for Bank details.
3. My priduct is still no repaired.

Mrs Alka Ranjan
Pune...

I have purchased Pureit Purifier from Croma on 02.08.2022 and an AMC for two year were imposed in us, despite our repeated, No, No. After taking this AMC their representative have visited once for service and no Candle was replaced. He promised to change it on next visit in August 2023, but till date nobody visited us for AMC. You are requested to please instruct the concerned company to visit and replace the candle free of cost, which was...