Hero Electric Complaints & Reviews

Sir meri scooty band pad rahi thi to main service center leke gaya to 2 mahine tak apne paas hi scooty ko rakha aur mean hornes cut kiya aur meri scooty warranty main hai phir bhi wo 2, 500 mang rahe hai aur center walone hi cut kiya hai aur wo bhir bhi nahi maan rahe hai

Vehicle number MH12TF1466

My phone number [protected]

Company name Bhoomi Hero electric pune...

I have purchased Optima CX from your outlet at Bhilai Chhattisgarh, Preet Electric. The services of the store are very pathetic. This outlet is inferior at providing regular vehicle services. Also, last month my vehicle charger is not working and I have been advised that it has to be replaced. So I submitted it. It has been a month I have not received any update on the same I am trying to connect to the outlet the number provide is out of...

My vehicle battery replacement initiated from may 23 - till now it is not delivered - For reference ( invoice number 268, dtd 09.03.23), hero optima E5 grey.

Over a phone virudhachalam, Neyveli & Cuddalore hero electric scooter showroom are not responding properly and electric scooter was purchased at Cuddalore, for complaint given to Neyveli & from there shifted to virudhachalam for battery replacement.

Hero...

I have issue in my motor and i have complained and file a claim as my vehicle is under warranty. i have filled claim in June but now august came but there is no response from service centre as well as agency even not with hero electric support team.
does it take 2-3 month to replace a single motor? .I would like to know why there was so much in delay in dispatching the warranty parts.
kindly look into that matter, consumer...

My dissatisfaction with the battery replacement service provided by Hero Electric. I purchased a Hero Electric Optima electric scooter in March 2022, and the battery was under warranty for three years. However, in June 2023, the battery started to malfunction and would only last for a few kilometers on a single charge. I took the scooter to the nearest Hero Electric service center (Sneha Auto E-Rickshaw Private Limited Patna Bihar), Job Card...

I had reported my Hero Optima HX fault to Saraswati vihar dealer on 8-jun-2023. its been almost going to be 2 months but not getting any proper update. As per customer care the maximum time is about 1 month but its already 1 month past but still the fault is not rectified....

June 3 gave my hero elctric bike battery they told within 15 days new battery will be issue but still today august 1 they were lieing and not picking my call.. Only phone number number gives and saying main head office problem what can we do ???? Dear sir as a customer i m facing problem from showroom kindly solve my problem.....

Bought around 10 months ago Hero Optima CX ER and during this period I had to visit service center for more than 10 times for various problems regarding battery, light, mileage, speed, etc. etc. Had to face serious problem in the mid of my journey several times. Though service center is very good and quite responsive, still I can't bear all these trouble anymore. Want my hard earned money back because I can't lose them like this. Feels like...

My Hero Electric Optima CX ER Display not working
I gave my Scooter for service at Sams E-Bike Pvt. Ltd. No37/1 Kundrathur-Mangadu Main Road Kollachery Village, Kundrathur, Chennai-600069
The service professional Refused to replace it under warranty saying he hasn't still received his previous warranty claims and cannot take any more warranty claims...

To Whom It May Concern,

I am writing to bring to your immediate attention the unresolved issue with my scooty battery replacement. On[protected], I filed a complaint (Complaint Number: B0136) at Hero Electric Sumitra Motors in Patna.

Regrettably, the customer service manager's behavior has been unacceptably rude, and despite multiple visits, my calls have gone unanswered, and I am yet to receive any assistance...

Dear Sir / Madam,

I am still waiting for the battery replacement of my two wheeler - Hero Optima. I am waiting for the replacement since December 2022.

How long will I have to wait for the battery replacement? Sorry to say but I am tired of the answers (from Customer care - ccare.[protected]@heroco.com) that the team is working on the battery replacement issue.

I expect an exact schedule for the...

I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day yo return the Same now since last...

I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last...

I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last...

I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last...

I have some problem in my nyx scooty,
I have given to your baguihati, Kolkata showroom.
They received my scooty, and tell repair will within 3days, but 5days have been passed, no postive reply yet to be made,
They are saying call After 5days,
They say to take my scooty back, as they have no time to repair.
Instead of saling new scooty you have to work out for after sales service.
Awaiting for your...

My complain no. 3448050 is not solved...

Sir I'm Ajay kumar my mobile no. Is [protected] and email id [protected]@gmail.com invoice no. saepl/20-21/0148 and purchase date is 28th December, 2020 in my vehicle many defects reported to sneha hero electric patna gstin no. 10aaycs40067e1z2. But they are not co-operative please take necessary action for this otherwise I will go to consumer forum. Request acknowledge immediately on my mobile no. and e-mail id. The staff of sneha hero...

Date of Purchase: 05/03/2023
Model : Optima CX
Color: Grey
Owner Name: Tara Patel
Booklet No. : 882247
Chassis No: 8529
Motor No: HENY[protected]
Issue: On 26/06/23 the vehicle got problem with its DC and Meter screen. Upon checking engineer says both need to be replaced and paid for. There is no fault of mine in this. The vehicle has been only 3 months since purchase and it is getting into...

Dear Sir,

We have bought ATRIA ELECTRIC SOOTER from Lakulish Motors, Ellora Park, Vadodara, Gujarat. on the name of BALVANTSINH SLATANSINH BARIA.

Our scooter with dealer for repair and waiting to replace the Battery Part (Under Warranty) since last 1 Month. we have following up with dealer since longtime and according to Dealer part not yet supplied from company and they don't know it will take how many days...