KFC India — Requesting for a refund

Address:

KFC, Y MALL, Thriprayar P O, Thrissur DT

I had ordered for KFC chicken on 17/01/2024 and paid Rs 772.95 through Gpay. The amount was debited from my account but not credited to sellers account as they say. So I had to pay the amount again through debit card transaction. Because of this I had paid the double amount for the food.

The manager told me that the amount will be returned within 14 days.
Its been 1 month and there is no return payment received yet. I have complained about the same more than two times but there is no reply from KFC side. Please urgently look into the matter.

UPI transaction ID :[protected]
To: K432 Kfc Ymall