MakeMyTrip India — Misleading/improper pictures posted on the application, false commitments, listed properties without quality assurance

Address:	e 16, SH 49, Kottakuppam, Puducherry, Tamil Nadu 605101
Website:	www.makemytrip.com/hotels

Hi,

I have booked a property in Pondicherry using Make My Trip mobile application, name if the property is Mukti Guest House.
The pictures posted by MakeMyTrip are very misleading and not at all similar to the property.

I have visited the property (based on MMT application) and found the rooms very messy, not clean, sanitized and found garbage lighted up inside the property. The property was full of dust and not safe at all as it was without any gates or cameras. hence, I refused to check in

It took me all day to find a new hotel in a city very new to me, that too when I was with 2 of my female friends.

As of now, Make my trip refused to refund back and are not taking any responsibility of the situation. I want to understand from Make my trip on what is their compliance policy or what quality assurance checks they do before listing a property? We talk about keeping our women and children safe, and this is how they are doing it?

After talking to multiple support executives and getting no resolution, I have talked to make my trip's escalation team which is refusing to refund full money back and saying that ''we will do internal checks to see if the property is right or not''. if quality checks have to be done after customer complaints, how are these properties safe for women and elder people?

I have booked this property using Make my trip, the property is not safe at all, full of garbage and now make my trip refuses to take the responsibility. which forces me to loose all my money as I booked the property.

I'm expecting a full refund (INR 9, 713) from Make my trip and them to do a quality assurance check with this hotel ( Mukti Guest House, Pondicherry).
Please check the pictures make my trip has listed and the pictures I Have posted.

Thank you