[Resolved] Motorola Mobility — motorola service irritating customer instead of care
D
Debadatta sethi
from Bhubaneshwar, Odisha
I am debadatta sethy. My mobile model is moto g4 +. I had gone to moto service center: hara agency, bapujinagar, bhubaneswar 2 days ago for repairation of audio jack of my mobile. Then they asked any other problem? I told my speakar sound slow but adjustable not a major issue. The service staff took my mobile and told me ' a phone call will be go to you within a day from us about repairation of your mobile'. But any call did not come from them and they did not response our call from a number on his receipt. Next day a call come from them and told rs1950 rupees need for repairing of speaker. Then i told i am not able to spend the charges. So you return my mobile. Then he told ok as your wish. You can take your mobile. But when i brought my mobile speaker sounding very very slow which is equal to non functioning of speaker. So i forced to give mobile them for repairing my speaker with 1950 rupees. So i am completely disappointed with your service and your staff.
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Aug 7, 2018
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2018
Motorola Mobility Customer Care's response Hi Debadatta,
Greetings from Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
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