I am an owner of Tata Nexon EV, located in Mumbai.
Purchased last year January 4th 2022.
I am fed up of the constant issues with the vehicle, with reference to the breakdowns.
first issue, rapid soc drain
vehicle battery drains from 60% to 3% in span of 3kms.
date:13th march 2023.
vehicle towed by rsa to nearest workshop, ie. puneet automobiles worli.
no call received from anyone at puneet on 13th or 14th.
15th i manage to get contact details from puneet sales showroom of workshop. i am told battery will be recharged and tested.
test drive same issue props up car breakdowns, (this also i see due to notification from tata motors z connect app) no feedback from puneet automobiles workshop.
i personally keep calling & follow up and get a mr.viraj's contact number, senior service personnel apparently at puneet.
he tells me its battery issue, has to be tested and checked by tata motors pune engineer team which will arrive in a day or two.
10 days go by car is just stationary there. keep calling mr.viraj who doesnt answer or reply. then says busy at personal emergency and shares mr.john's contact number, who says battery is in pune. i have twice asked for a loaner vehicle. they say it is not available.
all this time i am using a family friends petrol vehicle, with daily travel of 50kms.
on 25th march receive call vehicle will be delivered to me on 26th march evening.
i ask mr.john for reimbursement who says will get back to me, but never does.
so 13days i have spent 7000 rs. on fuel expenses.
i dont pay much heed, thinking to ignore it.
2nd issue
[protected] brake fails (fortunately outside my building gate, at minimum speed).
call rsa again, insist on not sending vehicle to puneet. after lot of arguing they agree to send to wasan motors deonar workshop where i usually service my car.
vehicle finally reaches there get call from mr.yatin that hydraulic pump & fuse are faulty and have to be replaced.
says there are no spares available in will have to call from pune.
again the wait starts.
today being the 3rd of april, latest update is parts will take another 2-3 days to arrive from pune, but cant promise yet.
ask for loaner vehicle, no reply. ask for reimbursement, no reply.
so basically atleast another week vehicle is at workshop.
i am curious to understand why you'll have not mentioned at the time of sale, that your vehicles breakdown so easily & have such pathetic after sales service.
absolutely rubbish workshops, personnel & shortage of basic parts.
i am fed up not car is at workshop in total for 3 weeks, so if a person doesnt have a spare vehicle, he/she should pay/rent taxi or self drive cars from apps?
it is a shame india has such a poor law system, where consumer forums & courts are non existant.
but i have taken an oath now to religiously pursue this legally, no matter how much more money & time it wastes of mine.
other consumers should know what kind of substandard below par products tata motors manufactures & delivers.
There isn't any information anywhere of your nodal officers names/contact. just this silly makeshift customer care email address.
Absolutely fed up customer.
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