[Resolved]  Universal Travels — bus canceled but amount not refunded

Address:Cuddalore, Tamil Nadu, 608502

Dear sir/madam,

I would like to file a complaint about the universal bus services, i am working in singapore and i was booked my bus ticket directly from their website during my india trip last month i got a text message from them on the day before and stated bus was canceled due to the breakdown. This is my pnr-uni2391322 and booked date[protected] and travelling date[protected] till now my amount not refunded. Called few times on their phone but their response is very poor it close one month already. Looks they tried to cheat the consumers please take necessary action against to them

Sincerely,
Irfan
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Jan 14, 2019
Complaint marked as Resolved 
Universal Travels customer support has been notified about the posted complaint.
Nov 21, 2018
Updated by faansin
Still the amount not yet funded
Nov 25, 2018
Updated by faansin
Still no one contact me and didn't refund my amount, how do i taken action against them? do i need to fail the case? Cheater service
Verified Support
Dec 12, 2018
Universal Travels Customer Care's response
We will check and update it within 24 hour. Sorry for the delay
Complaint comments 

Comments

The bus was suddenly cancelled four hours before scheduled departure. The reason given over phone is that the bus is simply unavailable. Looking at the earlier complaints made by customers, I am worried about refund as well. Very poor. Will never book again with Universal bus.
very worst service in universal travel

PNR NUMBER : UNI93008.
BOOKING VIA PAYTM.
travel date 5.3.2021

BUS FROM CHENNAI BREAK DOWN IN A HOUR. BUS INCHARGE NOT WORK PROPERLY. TWO LADIES MIDIGHT WAITING AN ONE HOUR THEN CHIDAMBARAM BUS ARRIVED. WE WILL GET THE TICKET TO CHIDAMBARAM AND PAID MONEY. VERY DISAPPOINTED TO ME... IM DEPRESSED. .. KINDLY REQUEST TO REFUND MY MONEY..
i am apply the refund request more than 30 days, amount not refund me very worest service,

PNR NUMBER : UNI93008.
BOOKING VIA PAYTM.
travel date 5.3.2021

BUS FROM CHENNAI BREAK DOWN IN A HOUR. BUS INCHARGE NOT WORK PROPERLY. TWO LADIES MIDIGHT WAITING AN ONE HOUR THEN CHIDAMBARAM BUS ARRIVED. WE WILL GET THE TICKET TO CHIDAMBARAM AND PAID MONEY. VERY DISAPPOINTED TO ME... IM DEPRESSED. .. KINDLY REQUEST TO REFUND MY MONEY..

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