Adidas — Adilette aqua slides/ return

On march 2nd the slides got delivered. Order number AIN00550054, immediately i started a return due to size. Its been 20 days but still no one came to pickup the product. I’ve called the customer support 5-6 times but i did not get a proper response from them, Most of them hung up in middle. They gave a reference number[protected].
Every time i reach a support guy he raise a new request asks me to wait for 2 days but no one come to pick the product. What kind of business is adidas running in india. Please assist in resolving the issue
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