[Resolved]  Airtel — Overbilled and no Solution

Address: Tamil Nadu

I would like to bring it into everyones notice that after I got my Airtel Prepaid changed to Airtel Postpaid (Mobile no-[protected]) I had faced the worst experience ever. I have lots of messages to send so I told them that I need Local and STD power packs so that I dont get charged for individual messages. The same was done but only for local but my maximum messages are STD. When I got the First months bill I was shocked to see the overcharge due to the messages so I called up airtel and told them that the STD Booster is still not activated , I Got heavily charged but still I paid the entire bill though it was Airtel's fault. The Second Month I got heavily Charged again. I went to the nearest store and they said pick up the House Phone and speak to the customer service people, they'll help. Nothing happened , then after I yelled at everyone at the store the same was activated.
I told them that if they do not rectify the bill I will surrender this Connection and make no payment. I even emailed them the same.Nothing was done again I surrendered the connection and shifted to Vodaphone using which I am happy. To make my life unhappy Mr. Padmanabhan from Airtel sends me email and tells me to pay the bill, and the best part is that he does not know what my complaint is. He did not even bother to rectify the bill ane resend it to me.Yesterday, the 2nd of August a lady calls me from this no-[protected] and tells me to pay the bill, she tells me that I have made the calls so I have to pay.When I asked that do you know my complaint she tells me to 'Shut up'. This is how Airtel works. I will not make any additional payments for Airtel's Mistake. They have been harrasing me. I need Justice!!
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Aug 13, 2020
Complaint marked as Resolved 
 
12 Comments

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AirTel — Over billed

Hi,

I got a bill from Airtel for INR 77,321.32. They haven't considered my credit limit (3,000). Please help me to tackle this issue. I already raised a complaint and which is still open even after crossing "Expected Resolution Time". I attached my airtel bill.

AirTel — no solution to complaints

I got a call from airtel on 4th of march 2008 that i will be getting full talk time on any topup or recharge if i will recharge before 10th of march 2008 i have done for 4 topup but i havent got full balance in any of them i have called the customer care many time but there was no response against my solution
my no. is [protected]
Respected sir,
I have not got solution of my problem
i have called your customer care lot if time and mail main time but have not got any solution.
i sent have sent following mails(these are my problems which are not solved yet):
i Amit Lokare [protected] wants to complain abput your airtel serviceSince[protected] my airtel to airtel message charge has been increasedit must be 10paise per message by is charging 25paise.i have been calling your curtomer crae execuitive since[protected].they told me that the amount deducted from my account will be refund.but yet my problem is not solved and yet amount is not refund. on[protected]around rs10) & on[protected]around rs8) was deducted.when i asked your executive he told me that the balance was cut due to caller tune.when i told him that my caller tune was cancelled on[protected] then he was not ready 2 listen n cut my phone by tekking "Airtel me cal karne k liye..."is this the way 2 behave with customers. so please i request u to check for my problems. hope you wil call me soon n tace care of my problems. Amit Lokare- [protected] / [protected]

Also,
[REF:[protected]]please check my message sending details againi have sent 3 messages on airtel numberit charged me 25 paise per message(the same problem i have asked before)before sending balance was around 114.62rs which deduct to 114.37 for first messagen hence checked for my second messageDate 5-oct-2008 ) between 4:30pm to 5:30pmand between 7:00 to 8:00pmhecne i want solution for my problem.i am facing same problem since 15-sep-08plz chk my deducted amount from that date MIHIR ASHER
[protected] / [protected]
you can dial my number to call me. [protected]
Namaste (anooz),

This is to inform you that your concern listed on 02 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (anooz),

Further to our discussion dated 02 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is the e-mail which I get from Airtel after they say that my concern is being worked upon----- They THREATEN ME!!!

"Without Prejudice




To,

AnoopamB..
No 41/19Pachayaman Salai Poes Road TeynampetLandmark Near Bus Stop
Namaste

There is an overdue amount of Rs.3090 towards your Airtel mobile [protected], A/c no. [protected].
The amount has remained pending past the due date despite several reminders.

Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings.

You can pay through any of the convenient and secure modes listed below:
* Pay by cash/credit card at any of the airtel outlets
* Issue a cheque / DD in Favour of M/s.AIRTEL MOBILE A/C NO: [protected]

For further clarifications, do call:

Mr.Srinivasan: Mobile: [protected]; Landline no : [protected]

Warm Regards,
Bharti airtel limited"



This is how they serve their customers!!! What a Reply!!! CLASSIC AIRTEL!!
FIRST you overbill me
SECONDLY you Harass me by calling me again and again!!
AND NOW you Threaten me by sending this E-MAIL!!!
I Got another email whcih says the same thing. I am not Paying for Airtels negligence!!!
No revert from 'AIRTEL'?? Is everyone in the company on a leave??
Namaste Anooz,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Nothing is solved as yet. I also have sent you the email but I thing the email address entered was wrong. Let me tell you that Mr.Srinivasan: Mobile: [protected]; Landline no : [protected] is a very unprofessional person. I check my personal emails only at night so I called him at 2:00am after I saw another of his warning emails. He says 'Is this the time to call' and hungs down the call. This is how he deals with Airtel's customer.
If Srinivasan is sleeping it does not mean the whole world will also sleep. He should shut down his mobile and dream.

No revised bill is received as yet and this is what I receive again!!

"Without prejudice



To,

AnoopamB.
No 41/19Pachayaman Salai Poes Road TeynampetLandmark Near Bus Stop

From

Bharti Airtel Ltd, Jayanth Tech Park, 7/41, Mount Poonamalee High Road,
Nandambakkam, Chennai - 600089

Dear Sir / Madam

sub: Outstanding dues on your Airtel Mobile line no. [protected] account no: [protected]

We have not received a response to our previous tele-calls/field visit & letters regarding non -payment of bills towards the above said account for a net outstanding of
Rs. 3090
We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of m/s. bharti airtel limited -Mobile line services a/c: [protected] by cheque/dd payable at or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Mr.Srinivasan mobile number [protected] or [protected].

Thanking you,

For, bharti airtel limited

Authorised signatory

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects."
I am also irritated by airtels service i have surrendered my airtel no. in august
with all my dues and rents paid and they lady who called me also said

" Sir, you have to pay only 2500 rs and then you wont have to pay anything and your airtel services will be stopped"

i did the payment 2 days after when the executive came

and now after 1 and half months i am getting this mail.


"

Namaste!

There is an overdue amount of Rs 2116 towards your airtel fixedline Final [protected], A/c no.[protected].
The amount has remained pending past the due date despite several reminders.

Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings.

You can pay through any of the convenient and secure modes listed below:
* Pay by cash/credit card at any of the airtel outlets
* Issue a cheque/DD in favour of M/s. bharti airtel limited fixedline services, a/c #[protected]

For further clarifications, do call:
Amit Kumar: [protected], [protected]@in.airtel.com
:,


Warm Regards,
bharti airtel limited


This is an auto generated email. Pl do not reply to this mail.

"

i called this guy and he says this is something you have to pay when you surrender your landline or internet conection
i asked him why the lady said that it was the last payment i have to do and why the hell do i have to pay this amount he talks
giberish about somthing and then tells me that he will look my account details

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