Flipkart — Duplicate G Shock Watch Received (Order ID: OD[protected]

Dear Flipkart Customer Support Team,

I hope this email finds you well. I am writing to bring to your attention a serious issue I have encountered with my recent purchase from Flipkart. On[protected], I ordered a G Shock watch with Order ID OD[protected], and unfortunately, I received a duplicate product that lacks several essential features and specifications present in the original product.

Upon receiving the package, I was initially excited to unbox my new G Shock watch, but my excitement quickly turned to disappointment as I noticed that the watch I received appeared to be a counterfeit or duplicate product. There were some obvious differences between the duplicate and the authentic G Shock watch, and I have listed them below:

Missing Internal Bluetooth Connectivity: The authentic G Shock watch is known for its advanced features, including internal Bluetooth connectivity. However, the duplicate product I received lacks this crucial functionality.

Missing Specifications: Several specifications and features, which were clearly advertised on the product page during my purchase, were completely absent in the received duplicate product. These missing features include [list any other significant missing features here].

I promptly initiated a return request through the Flipkart app, hoping to get the issue resolved quickly. However, to my dismay, my return request has been rejected more than five times without any valid explanation or resolution. The lack of communication from your end regarding the issue is deeply concerning and leaves me feeling disregarded as a valued customer.

I must emphasize that this experience has left me feeling cheated and dissatisfied with the level of service provided by Flipkart. As a loyal customer, I have always trusted Flipkart for genuine products and excellent customer service. Therefore, I kindly request you to take immediate action to rectify this situation and provide a prompt resolution.

Here are the steps I expect Flipkart to take:

Accept the Return: I urge you to reconsider my return request and accept the return of the duplicate G Shock watch as soon as possible.

Full Refund: Upon successful return, I expect a full refund of the amount paid for the product, including any shipping charges incurred during the purchase.

Quality Assurance: Implement stricter quality checks to prevent such instances of counterfeit products being sold on the platform, which could potentially tarnish Flipkart's reputation and harm customers' trust.

Better Customer Support: Improve communication and responsiveness to customer queries and concerns. Promptly addressing issues is crucial in maintaining customer satisfaction and loyalty.

I sincerely hope that this matter will be treated with the urgency it deserves, and appropriate actions will be taken to ensure my satisfaction as a customer. I believe in Flipkart's commitment to customer satisfaction and trust that you will resolve this matter in a fair and transparent manner.

I kindly request a response from Flipkart within 48hrs to acknowledge the receipt of this complaint and provide a clear plan of action to address my concerns. If I do not receive a satisfactory response within the given time frame, I may have no choice but to explore other avenues to resolve this issue.

Thank you for your attention to this matter. I trust that Flipkart will do the right thing and uphold its reputation as a reliable and customer-centric online marketplace.

Sincerely,

tarun jagu
[protected]@gmail.com
[protected]