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Hathway Complaints & Reviews

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Updated: Dec 29, 2024
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Hathway reviews & complaints page 342

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R
revathir
from Sholinghur, Tamil Nadu
Jun 27, 2009
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Cable TV operator bullies customer while placing a request for including a channel into the default channels

Hathway cable TV operators in Kundalahalli, bangalore charge 1000Rs-1500Rs deposit and Rs.250+ monthly for providing standard cable services. When customer requests to consider adding a popular channel to the basic band, rather than taking the request back to the office and considering it based on popular demand, the operator bluntly tells the customer 'This is what we will provide. If you want keep it, else disconnect your cable'.....
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syed muzaff
from Jabalpur, Madhya Pradesh
Jun 27, 2009
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unable to view QTV

RESPECTED SIR/MADAM

I Syed Muzaff RESIDENT OF AURANGABAD (MAHARSHTRA) INDIA WANT TO LODGE A COMPLAINT REGARDING NO SERVICE OF QTV IN OUR CITY SINCE LAST TWO MONTH.

WE CONTACTED OUR CABLE OPERATOR AND HE INFORMED US THAT THERE IS A PROBLEM REGARDING DOWNLINK AND LICENSE RENEWAL.

SO I ON BEHALF OF AURNAGABAD MUSLIMS CITIZENS REQUEST YOU TO PLEASE DO THE REQUIRED PROCEDURE TO REACTIVATE THE CHANNEL..br...
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Vivek Agarwal
from Mumbai, Maharashtra
Jun 10, 2009
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No connectivity and no response from Hathway

The internet is not getting connected since last 10-15days and also the number fgiven on website is not reachable.Also I sent a person to their office on the address given, but there is no office at all.
Now we are stuck after paying the money and getting no response from Hathway. I also called up their Surat office but they had the same information about Baroda office.
There is definitely some legal action which should be...
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Naveen Raj P
from Chennai, Tamil Nadu
Jun 8, 2009
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Sending bills after termination of account

Please refer the below mails which i had sent to Hathway Customer care center,
I am not getting any feedbacks from Hathway for those mails,
I paid my final settlement and terminated the account, (Find the attached bill and screen shot).
Still i am receiving messages to pay the bill amount,
Also they had disconnected the account, but they have not removed the modem and Cables from my house.

Regards,...
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A
arunprasathcine
from Hyderabad, Telangana
Jun 6, 2009
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not working for many hours

hi my customer code is 481946. ip address is[protected].
am in the plan of 128unlimited. really i liked the way of working my net for first few days.
then it always offline. some times unexpectedly its online. customercare is very poor ever i have seen.
please u people take nesseary action to rectify he problem. r else i hav to decide to cut the connection.
send the responsible persons mobile number. dnt give...
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Patel Ketan Narottanbhai
from Hyderabad, Telangana
May 29, 2009
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Connection fail problem

From :
Ketan Narootambhai Patel
301, Pramukhswami Flat-3,
Opp, Chhani Jakatnaka, T.P.-13,
Vadodara-390002
Gujarat, India
User ID: ketan86

To,
Consumer Forum


Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Vadodara office after complains once and while.

Respected Sir, br...
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A
Alexander Fernandes
from Chennai, Tamil Nadu
May 28, 2009
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Connectivity problem

From: Helpdesk <[protected]@hathway.net> ▼ 30 Apr 09 06:49 PM Previous Mail | Next Mail

To: alexander fernandes <[protected]@rediffmail.com>
Subject: Re: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493 ▼




Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
br...
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Renukuntla premnath
from Mumbai, Maharashtra
May 21, 2009
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No justice

i am customer of hathway #301, 301A, S.V.E, Meera Mansio, Civil Supplies Bhava Lane Somajiguda, Hyderabad - 500 082. Call : 66989898. 24 Hours Manned Helpline is their promise. i has taken a 256 kbs unlimited internet connection on 18-05-09. A/C number 427967. From the first day i have problem to access internet. it is not working. i had called many times and given many complaints.

Complaint numbers and received person
[protected][protected][protected]br...
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Prem Kumar
from Chennai, Tamil Nadu
Apr 30, 2009
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Hathway Set top Box sucks!

I am prem from chennai, I had purchased and used hathway set top box and payed the monthly rental in full to the cable tv operator in view to view IPL matches this month. However, the cable tv guy took all the money and no channels are activated still, especially sony max for me to view IPL

The cable tv guy blames hathway for not activating the channel and said he himself did not receive any response from Hathway. I dont know...
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S
sanchit kumar
from Delhi, Delhi
Apr 27, 2009
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internet connection remains down regularly almost daily

connectivity of [protected]@y internet service remain down most of the time. when i contact the customer care they waste most of time asking all my detail every time i rang them. when i tell them that internet is down for the last 4-5 hours they tell me that whether i have register the complaint or not. when i register the complaint the net get started sometimes within minutes. it means they intentionally cut the line and on my complaint they connect...
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T
Tom
Apr 21, 2009
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Hathway is really cheating the customers

Hi All,

I took Hathway connection with Customer ID - 391922 (Which is the high end package - 1770 /- for Three months) around four months back. After three months i renewed for another three months eventhough the connection speed is very slow. Soon after i renewed for next three months, i had to shift my home to the next apartment. I spoke to the costomer care executive and as per them i sent an email to [protected]@hathway.net...
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R
Ravin
from Chennai, Tamil Nadu
Apr 20, 2009
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Cheating With Customer

Last week i have taken Broadband Connection from Hathway under 512 Blast Regular Plan and i have been informed by corresponding Executive that Your Free Download time is From 11.00 PM to 9.00 AM. And i was following as per that plan only. Moreover, i have advance paid Amount for that plan through Check. But after 10 days i got informed that i have been misguided by Executive and downloading Time is from 12.00 PM to 7.00 AM only.
br...
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V
V K Passi
from Jaipur, Rajasthan
Apr 12, 2009
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No refund

Hathway Acct -- 55298

I have been repeatedly reporting on telephone and by emails to Hathway people to take their modem back and to refund my deposit, but the same has not been done....
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KIRUTHIGAIRAJAN T
from Delhi, Delhi
Apr 11, 2009
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Very bad service & online payment system.

1) Hathway broadband connection is very bad in service, I am not getting the Speed 128Kbps for which I have subscribed for, most of the time network itself not getting connected, so I am not able to use the internet.My customer account number is 453938.

2) Their online bill payment system is one of the worst system I have ever seen.Whenever I am trying to make the bill payment through online payment facility, either it gets...
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fakhrul kahan
from Pune, Maharashtra
Apr 10, 2009
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wrong billing/charging illegal extra amount

Dear sir,
i am a regular customer of hathway for a long time.. this month i received a wrong bill so i hav been calling their helpline no. for last 10 days since march 30th regularly..to correct th bill.
but every time when i called up i was told to repeat my problem to each n every executive there..and then the answer from you side was "mam pls wait i'll make sure that u receive a call back from our billing deptt...
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A
aravind kumar
from Hyderabad, Telangana
Apr 2, 2009
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excellent poor service

Hi I have taken Hathway connect during 2007 seven days after that they installed and connection gone in same night after that there is no response to my surprise they followed me and renewed in dec 2008 after one year and three months ( kaya customer service ) after giving false promises

they have an excellent poor customer service who will have repeated answers

Connection down in your area
wires are...
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Prakash Tiwari
from Pune, Maharashtra
Mar 29, 2009
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Frequent disconnection

Dear Concerned Team,

I have taken a pre paid connection of hathway acnt no: 444530. I am facing regular connectivity problem since last two weeks. Whenever I call the customer care they say area down. They always give a common complaint no. C12280342.

My latest complaint no is 2649856.

Hathway does not know the meaning of broad band. Let me tell them that broad band means always connected.br...
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gopisetty srinivasarao
from Malkangiri, Chhattisgarh
Mar 28, 2009
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dis connect

sir
my name is srinivasarao.
> > my customer code is 412887> >
> >ammerpet, hyderabad. contact no [protected].i pay 3 months money in unlimited internet service.compleate my internet service.please remove my internet service
>>please remove my internet servece
my hathway id:[protected]@hathway.com...
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Bharat J. Solanki
from Delhi, Delhi
Mar 27, 2009
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Connection Problem for the Last 4 Months

Dear Sir,
I'm having an account no. 81236 with Hathway Internet since long time and there always use to be problem with the connection which use to get solved within a week after continuous calls to the customer care dept. But from the last 4 months I'm having almost no connection i.e. I get connection only for 1 to 2 hours a days, but as per my Plan 256Kbps Unlimited i should get 24Hours Connection, whereas other companies...
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Trilok Vaidya
from Noida, Uttar Pradesh
Mar 23, 2009
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Not returning money as promised

I would really appreciate if you could please help me in getting my hard money back from this Hathway company as they had committed to me earlier at the time of taking their connection.

At the time of purchasing Hathway’s setup box, their executive had promised to return the 85% money in returning the setup box and based on this I had purchased it. After using for around 6 to 8 months, I have been shifted to another area...
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