[Resolved]  Indigo Airlines — flight cancelled but take cancellation charges

I have booked flight ticket on dated 27.03.20 flight cancled due to covid19so 8 cancle the ticket but decuted 3300 rs so i requested to please return my whole money
Ticket details
Your ahmedabad - prayagraj flight is confirmed. Your trip id is[protected]. Please use this trip id for any communication with us.

Ahmedabad → prayagraj
6e-962
Pnr: hgzpyf
Fri, 27 mar 2020
07:00 — 12:20
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Aug 14, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
IndiGo Customer Care's response
Dear [protected]@gmail.com,

Please know that the Airline cancellation was due to the travel restrictions imposed to manage the outbreak of coronavirus. That is why we have provided a credit shell of the cancellation charges to our customers which can be used in future and refunded the balance amount in the travel agency account used to make the booking. Kindlyconnect with them to claim the refund. Visit https://bit.ly/3c2Anb5 for details regarding credit shell.

Regards,
Team IndiGo
 
1 Comment

Comments

I have booked ticket from ranchi to delhi on 12th march.2020
Due to corona virus we are facing some health issue and want to cancel our booking. But airlines are levying cancellation charges and not refunding full amount as per government present corona virus policy.

IndiGo Customer Care's response, Aug 11, 2020
Verified Support
Dear Varshagupta0016,

We've processed refund for the mentioned booking after deducting the convenience fee which is a transaction charge and non-refundable. We request you to check with your bank if the same is not credited.

Regards,
Team IndiGo

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