ITC — wills classic milds - consumer complaint - cigarette with 90% filing

Address: Ritechoice Harinivas Apartments, 10, Ist Street, Subramania Nagar, Kodambakkam, Chennai, Chennai, Tamil Nadu, 600024

I am a wills class cigarette smoker for the past 15 years. I would like to lodge the following consumer complaint.
1. I have purchased a packer of wills classic milds cigarette (20s pack) today morning[protected].
2. I was shocked to see that all the cigarettes in the 20's pack were only 90% filled with tobacco showing deficiency in supply.
3. As a long term loyal customer, i feel that i am cheated by itc for the money i paid for this pack coupled with gst rate of 28% plus cess.
4. I would like to treat this as deficiency in service by itc and take necessary action through appropriate authority & consumer forum.
5. Kindly treat this as a consumer complaint and send me a reply within 48 hrs failing which i will be compelled to take necessary action against itc for damages for deficiency in service legally.
6. I am sending herewith the photos of the cigarette packer and the cigarettes evidencing the deficiency in service by itc.

Regards
Ca s srikumar
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ITC customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2019
ITC Customer Care's response
Dear Sir,
We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
Regards,
Consumer Response Cell
ITC Limited
37 J L Nehru Road
Kolkata -700071
 
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