Myntra.com — I cancelled my product but didn't get my refund

I ordered 2 products before lockdown n due to delay i cancelled the products but till today i didn get my refund n i raise an issue regardin this n i wrote msgs n requested for calls even but no propr response n # with the thing is that they r showin the issue has been resolved but i didn get any cashback for god sake pls take an action over this n hell wid the service provided by myntra horrible experience till now