Myntra.com — i have not received my ordered product from myntra.

I ordered few products of chumbak from myntra and i have not received yet. When i called myntra customer care, they say from their side they can only apologise. They are not ready to sort out the issue which i raised. And we also checked the courier service e-commerce express directly. They are sure from the myntra they have not received the product which has to be delivered. I feel it’s unfair from the view of customer.