Myntra.com — Men White FLYBY Shoe

Address:

Bengaluru, Karnataka

I ordered a pair of shoe on 13/09/2020 which got delivered to me within week. After trying I didn't like the fit and decided to return the product, but when the courier guy came for pickup he refused it with a reason that their is no price tag on it. I tried explaining the same to him and multiple times to customer service executive that there was no such price tag available. Even the tiny piece of paper (tax invoice) is in the bag then how can I loose the price tag which is tied on the product but they are giving me a scripted statement every time we cannot take it back. I have asked them for a senior escalation to which they have raised multiple request but i never received a call back from any senior managmenet.

I have been asking them proof on what basis they are giving a statement that price tag was there? is it the warehouse team or the supplier statement?
They are not agreeing to even confirm on this.

I request you to help me get a resolution on this as it has been going on now for more then a month.

Regards
Sunny Gambhir