Myntra.com — Philips Trimmer - 8 in 1

Oct 29, 2020

Updated by Niharika Dhoulakhandi Incorrect/Fake product received

I had ordered a Philips Trimmer for approx 3000 rupees from Myntra.
On delivery the Philips trimmer and it’s accessories were missing but a trimmer from some local brand was delivered inside the Philips box.

Even after lodging 5-6 complaints for the same and sharing an unboxing video of the product, Myntra claims that it had dispatched the product in a sealed and pristine condition and hence they have rejected the claim.

Similarly for another order placed during the same sale in which I had ordered 6 Maybelline lipsticks and a highlighter, I received a “Here and Now jeans” instead of the lipsticks. Also there was no transparent packaging and myntra barcode provided with the jeans.
On placing a complaint for this order, Myntra’s team again reverted by saying that they had provided the product in a sealed and pristine condition and again the complaint stands rejected.

Order No. for Philips Trimmer -
[protected]-1208101

Order No. for Lipsticks -
1154695q[protected]

The claims were made on the same day on which the product was received. They have been harassing us since 19th October and indirectly blaming us of making false claims.
Even after providing with evidence to corroborate my complaint, they have been denying my complaint.