I chose myntra as a friend advised me to do so because they provide genuine quality goods and their service is also great when it comes to shipping but i really got disappointed by this online shopping platform. I recently ordered a roadster shirt on 27 may 2020 for someone else for gifting purpose and so i entered their phone number for all the updates and paid them (Myntra) using upi from my bank account. Later i cancelled it because of some issues. The sms having the some link (Maybe to initiate the refunding process) was sent to the mobile number i entered for the updates (My friend's) but the link wasnt opening up. It wasn't snowing any webpage rather it was just saying"something went wrong". Because of this i posted a complain on the app as well messaged them on their facebook page and also called them. From everywhere i got the answer that my refund is initiated from their end i would have received it immediately as i paid by upi however because i didn't receive it i was told to wait for 1 day as my bank account will soon get it to me and it is my bank's fault not theirs. Because i was told to wait, i did and now it's 31 may 2020 i haven't recieved my refund till now. I was going logging in to my myntra account for checking the updates for this refund but what i got was shocking. It said that my account is locked. Please help me get my refund as soon as possible. I am here attaching some screenshots out of which
#1 is about my cancelled order. This was taken on 27 may when i was able to access my account which is locked now.
#2 is about link that was sent to the phone number i gave for updates which did not open up and showed "something went wrong"
#3 #4 and #5 are about the complain i made through facebook page
#6 is about "account lock" which happened today.
Although myntra has told me to wait for 7 to 10 days in case of any delay and i am ready to wait but what made me disgusted was this account lock which made me unable to access my account.
Kindly look into this matter.
Thank you!
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