Myntra.com — return request declined twice

Address:

New Delhi, Delhi, 110092

I ordered anouk golden black and brown wedges on 31st january, 2019. I received it on 2nd february, 2019. However, the product i received was in a tampered box without any tags and was in blue color instead of brown and the wedges were not comfortable as they seemed in the image. I made a return request immediately. When your sales executive came on 3rd february, 2019 for the pickup he declined the request stating its a used product and refused the pickup. Why would i use a product that is not of my choice (Different color and in a tampered box without any tags already.) i called on helpline customer care no. 6-8 times from 3rd february-10th february and they did not provide me any updation and delayed the pickup process for so many days. Both my returned request has been declined. I request you and complaint you to re-investigate the whole matter and resolve it by another pick-up process.

Thank you!

Nidhi duggal
M-[protected]