Myntra.com — Return was picked up but not refund initiated

I placed a return of Gerua women brown and maroon striped kurta with trousers worth Rs. 1049 on the 12th of September. The return was picked up on the next day, i.e. 13th of September. However the refund has not been initiated till now and today is 21st of october. I have raised a complaint thrice with the website and they have assured me and asked me to wait but still the refund is not sanctioned.