[Resolved]  Redbus — Refund issue

Address: 560076
Website: www.redbus.in

Dear Sir,

I have booked the ticket through redbus and unfortunately i have not received the ticket due to their system error and the amount which i have paid as per their policy its suppose to credit into the customer account in 7 working days and they are responsible to send an SMS or mail for the same. But till yesterday after many times conversations with call center people they could not resolve or send an email confirmation . Later on have approached the Payment gateway support partner (PAY U IN ) .Through their support i have received my payment details in which Redbus have received the amount on the same day of reservation. My booking date was on 12/06/2016 . Against this proof of my email support from PAY U have send an email to customer care and PAY U team they are also send informed to REDBus by email on 17/06/2016.Finally i have received and email from REDBUS stating my refund has initiated on 17/06/2016 which suppose to happen on 12/06/2016 itself. What if im not calling or following for my refund? Why they are giving falls promised to the customers of refund policy ?

I requesting your kind support the issue should not happen to other customers?
Kindly help me to urge the a compensation from REDBUS

Regards
Anoob
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Aug 9, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
 
2 Comments

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Following fake recent info from REDBUS which has not resolved yet...

redBus Service Request resolved: Case #RB[protected]
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redBus Support

12:42 PM (6 minutes ago)

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Dear Customer,

Your Service Ticket ID: RB[protected] has been resolved and this ticket is now closed. In case you have any further questions, please feel free to write back and our system will automatically re-open this ticket.

It would be great if you could spare a moment to give us your feedback on the resolution provided to you, by clicking on one of the icons below.

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Thank you.

redBus Support Team
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Dear Customer,
We regret the inconvenience caused to you.
With respect to your email below, we are unable to trace your transaction. We kindly request you to provide us the date of booking and mobile number, E-mail address used while booking, also please attach the screen shot of the Bank statement in JPG format which shows the amount debited towards redBus.in.
For additional assistance, please feel free to get in touch with us at [protected]@redbus.in.
We hope to serve you again in the future.
Aditya.V,
redBus.

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