[Resolved]  Redbus — Very Bad Service

I had booked a bus for my mother 62yrs old from Hubli to Pune in the Redbus site it allowed me to book and the bus was to leave Hubli at 3:20AM and my mom was waiting all alone at the stop from 1AM. At 3:25 when I called customer care to enquire, they told me the service was cancelled by the Bus Captain when I asked them the reason for it he told me the bus had already left at 2AM. When I questioned them about the timing, all they had to say to me was "Sorry mam, it passed Hubli early today." This is so disgusting. I am so furious right now, I already raised a request for refund last month but still no response at all from your end. Its highly disappointing that after all that we went through you'll as a company don't feel it necessary to take note of it and resolve it for us. More than the refund its the horrible service that is annoying me so much. If I do not receive a response and a refund within this week, I will be filing a complaint and also will make sure to put up these reviews on my site.
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Apr 9, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
 
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