Renault — duster cvt new vehicle

Address:Kamrup Metropolitan, Assam, 781001

Dear sir/madame,

This is with immense displeasure and frustration that i am writing this mail to you.

I had purchased a renault duster cvt petrol on jan 30th 2019 this year vin-meehsrsgmj8003049 registration number as01-dy1761 and facing a recurring problems of abs light getting on and vehicle pickup getting slow. This happened first around 40 days back and immediately i called up the dealer

Renault guwahati

Integra, opp. Rahman hospitals, vip road,
Six-mile,
Guwahati 781 022

After that a the vehicle was taken to the renault service station and rectified. The car started working fine after this and again today same thing has happened. This is a recurring time and again, i sincerely request you to please get it checked on most urgent basis. This is a formal complaint for the same this is a very bad experience i am having with renault and i think my investment and relationship with renault is a waste and really i had a made a mistake purchasing this vehicle and from renault. It would have been better had i gone for the brands in the market. Ref snaps below of the dashboard.



This is a brand new vehicle with hardly 500 kms running and purchased in 30th jan 2019. I would sincerely request you to please look into the matter seriously and do the needful. This e mail has been written with extremely frustarted and disappointing experience.

My phone numbers are :- [protected] and [protected]
+1 photos
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Renault customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2019
Renault Customer Care's response
Dear Rajarshi,

We're forwarding your concern for further processing & will get back to you with an update on the same.
Oct 03, 2019
Updated by Rajarshi Sharma
Hi Renault Team, From 23rd Sept 2019, till date Vehicle is with Service Center with no resolution in sight.And No one from Renault India has bothered to Respond or call regarding the updates
Complaint comments 

Comments

From 23rd Sept Till date, Car is at Service Center with no updates and resolution in sight . Thinking of Filing a Consumer Complaint in Consumer Care Court

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