[Resolved]  Renault — faulty car/ amt technology

Address:

Okhla, Delhi, New Delhi, Delhi, 110020

I own a Renault Kwid AMT purchased from Okhla, Delhi on 23 October 2018. This vehicle seems to be defective in various ways.
The first flaw I observed was the plastic material used in the car is not up to the standards of a multinational.
This Car has been giving issues like going back on its own being on 'D' mode when on inclination, not starting on time, stopping in between of a drive, music system switching off and not turning back on and many other things.
These were discussed with the people at Okhla Service Station who assured me that such things would not happen after servicing the car. The car was serviced on time. But gave the same issue of going backwards being on 'D' Mode the same day it was serviced due to which a bus at the back hit my car.
I am completely disappointed with the kind of experience I have had with the car I own. Please read the whole mail trail below and help me as I am not at all satisfied with the product and have had life threatening experiences driving your AMT technology car. I would like to be contacted from someone in Renault who can understand the concern and take decisions.
It was yesterday when the Renault Engineers came to the Okhla Service centre to check my car.
They have checked the car and apologized for my experience with it. They also said that the vehicle is not in a running condition as it has multiple issues what you could have already figured out with all my mails.
Here, I would like to remind you that it is merely a 6 months old vehicle and has given so critical problems in the middle of the road that could have costed me my life. Your engineers have patiently listen to all concerns and have agreed with the car giving such problems.
I was told to give your engineers a chance to repair the software but no one has kept in mind the kind of depreciation this car's engine and internal parts have gone through as this software has not been working as intended. The engine has made disturbing loud noise while driving then stopping in between, starting with such vibrations that the whole car makes sounds. Repairing your software is not going to repair all those internal parts of the engine. Is it?
You want to repair you software and give it back to me to try and check if it works but I do not want me or my family to be a part of this experiment of Renault's AMT technology what I would say is a big failure at least with KWID. Renault should ideally have not launched this technology if things like this were to happen putting your customers life at risk.
I agree that the company provides guarantee of repairing the flaws but these flaws are something that even your engineers didn't know about and would never have known about if I would have died while driving this car in this situation.
These incidents and flaws have left me embarrassed socially and my parents left with a shock at times as we have invested so much from our savings and expected a good machine to be delivered to us which has not happened.
I feel me and my parents' life at risk in this car. This is not what I have paid over 5 lakhs for. I think you would agree with it and replace the vehicle being on fault and being worked upon recklessly by your people. My dad is a heart patient and he can not take such incidents on daily basis.
It has been confirmed by your engineers that the fault is because of the flaws in your AMT software and may occur again too after repairing.
I want to escalate this matter to the highest authority to get this vehicle to be replaced with a New Manual Top Model, this being the Top Model in its segment.
I hope Team Renault would understand that customers' life is more important than your experiments with the new technology and replace this vehicle asap as I bought a vehicle for need and my family is dependent on it for various reasons.
Really unhappy
Varun Monga
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