[Resolved] Samsung India — c9 pro mobile software not available at samsung service centre

Devdutta panda

from Kolkata, West Bengal

Address:

760004

I am herewith complaining towards your poor service for my c9 pro mobile.
Last 3 months back i purchased a c9 pro mobile but now the device is operating by itself and sometimes it hang.in spite of regular visit to local samsung service center but there is no result as they are replying that they don't have updated software for c9 pro.
If you are not able to provide service then why should you sell the product in the market.
Pls resolve the problem as soon as possible otherwise i will file a consumer case.

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Aug 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd