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Billdesk — Amount debited to my account but not received by the other party

I have made payment of Rs. 4005 for trade license through BillDesk on 01.04.2023. The amount is debited to my account but it is not credited to BBMP account even after 10 days. The amount is not reversed to my account. The bank narration shows "YHDF[protected]BILLDKBRUHATBENGALUR". Kindly check and let me know if the amount is credited to BBMP and if yes, please provide the receipt number.
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